“Caution, the moving walkway is ending, Caution, the moving walkway is ending.”…….. If you have ever been on an automated walkway at an airport you have heard this kind of announcement repeatedly. Why do airports repeat this announcement over and over? The reason is to ensure safety and protect them from liability if someone were to be injured.
Repeated announcements can be annoying, but they do have value. Have you ever become annoyed or bored with the same old safety message you are giving or being given? I know I have been on both the giving and receiving end of this kind of mind numbing, non-engaging, zero attention kind of safety message. I also know that repetition of warnings and safety preparations/precautions is an absolute necessity in every workplace. We must give detailed attention to safety at the start of every shift. When we see or experience a change of state or incorrect activity, it is time for repetition of what is correct. We must give refresher training. The real issue becomes the who, what, when and how. We have plenty of leeway with these four. How can you be creative in the safety presentations so you avoid inattentiveness and tedious messages such as the ones delivered in the moving walkway announcement?
Our people need to hear and heed important safety messages and we need to be creative in our delivery so we catch and engage their attention. What can you start doing creatively and differently in the important safety messages we must deliver?